Always on.Always current.
Expert support around the clock: smooth performance, continuous updates and rapid help when a threat hits.
Around-the-clock security assurance.
24/7 technical support
Immediate access to Wazuh experts for rapid resolution.
Maintenance & updates
Real-time updates, maintenance and health checks that keep the platform secure.
Custom configuration
A platform tuned to your security and operational needs.
Nine parts of one support service.
24/7 technical assistance
- Phone, email and online portal
- Ticketing that tracks and prioritizes every issue
Maintenance & updates
- Security patches, features and fixes
- Seamless version upgrades
- Agent deployment and upkeep
Monitoring & health checks
- CPU, memory and storage headroom
- Reports on uptime, agent communication and detection accuracy
Configuration & tuning
- Rule tuning to cut false positives
- Policies, thresholds and automated responses
- Log collection coverage without overload
Incident support
- Investigation, root cause and scope
- Active response: block IPs, quarantine devices, disable accounts
- Post-incident analysis
Compliance & audit
- PCI-DSS, GDPR, HIPAA and more
- Audit-ready reports
- Custom compliance rules
Threat intelligence
- Automatic signature updates
- External intelligence feeds integrated
Training & best practice
- Dashboard, agents and alert interpretation
- Detection rules, active response and log collection
Backup & recovery
- Automated backups of data and configuration
- Disaster recovery testing
Robust, scalable and effective. Built on Wazuh's open-source foundation, with the expertise to keep it that way.
Reliable operations
24/7 assistance for continuous uptime and smooth performance.
Proactive resolution
Monitoring and maintenance that stop issues before they affect you.
Customizable and scalable
Configuration and rule tuning aligned to your needs, scaling as you grow.
Ongoing threat protection
Detection rules, intelligence feeds and compliance policies kept current.
Expert guidance
Direct access to CRISPER experts to get full value from the platform.
Keep CRISPER at its best.
Ask about support coverage for your CRISPER deployment.